Protecting the integrity of personal data is our top priority. We want you to know what personal data we collect and why, how we use it and the choices and controls you have.
Personal data is used to provide you with secure access to our products and services and to enhance your customer experience through offerings matching your needs. Your personal data enables us to understand your personal needs which enable us to provide you with best possible support and advice.
REAL WALLET ensures that you are always in control of your personal data. In a Personal account you can see the personal data we have about you. You can edit your personal data and update your preferences in your Personal account, this requires you to contact our support team.
1. DATA WE COLLECT ABOUT THE USER
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
2. PERSONAL DATA
We collect information you provide when registering on the Site. This includes, but is not limited to:
Date of birth
Copy of passport, ID card or driver’s license
Proof of address (utility bill)
Debit and credit card numbers
REAL WALLET may request information about you from third parties for identity verification purposes and in order to reduce the risk of fraud.
3. DATA RETENTION
Your personal data will be retained for five years. To ensure the security and confidentiality of your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
4. PERSONAL DATA DISCLOSURE
We collect personal information from our end users for fraud detection and prevention. Your Personal Data may be disclosed to the third-party service provider for such purpose. Here are the types of third parties we share information with:
Relevant government authorities or law enforcement agencies, where such disclosure is required from us to comply with the applicable laws and regulations.
Banks and other financial institutions that cooperate with REAL WALLET.
Our partners, who provide identity verification purposes service (client on-boarding, client identity verification, including PEPs and sanctions).
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