Privacy Policy (GDPR)


GENERAL PROVISIONS


This Privacy Policy applies to all information received by real-wallet.com ("Site") about the User while using this site. By using the REAL WALLET service, the User consents to the processing of his or her personal information. The Site uses the User's personal information to support its services and to improve the quality of its services. The information transferred by the User to this site will not be disclosed to third parties.


Protecting the integrity of personal data is our top priority. We want you to know what personal data we collect and why, how we use it and the choices and controls you have.


Personal data is used to provide you with secure access to our products and services and to enhance your customer experience through offerings matching your needs. Your personal data enables us to understand your personal needs which enable us to provide you with best possible support and advice.


REAL WALLET ensures that you are always in control of your personal data. In a Personal account you can see the personal data we have about you. You can edit your personal data and update your preferences in your Personal account, this requires you to contact our support team.



1.  DATA WE COLLECT ABOUT THE USER


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


2. PERSONAL DATA


We collect information you provide when registering on the Site. This includes, but is not limited to:


  1. Identification information


  • Full name

  • Date of birth

  • Email address

  • Mailing address

  • Telephone number

  • IP address

  • Copy of passport, ID card or driver’s license

  • Proof of address (utility bill)


  1. Financial information


  • Bank details

  • Debit and credit card numbers

  • Transaction information


REAL WALLET may request information about you from third parties for identity verification purposes and in order to reduce the risk of fraud.


3. DATA RETENTION


Your personal data will be retained for five years. To ensure the security and confidentiality of your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.


4. PERSONAL DATA DISCLOSURE


We collect personal information from our end users for fraud detection and prevention. Your Personal Data may be disclosed to the third-party service provider for such purpose. Here are the types of third parties we share information with:


  • Relevant government authorities or law enforcement agencies, where such disclosure is required from us to comply with the applicable laws and regulations.


  • Banks and other financial institutions that cooperate with REAL WALLET.


  • Our partners, who provide identity verification purposes service (client on-boarding, client identity verification, including PEPs and sanctions).


5. COOKIES


We use cookies to collect information when you access or use our Service. Cookies are small data files that are stored on your hard drive or in your device memory when you visit a website or view a message. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. By using our Service, you permit us to collect and use your information from activity on devices you use in accordance with our Privacy Policy.


Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.


Please note that by blocking or deleting cookies, you may not be able to take full advantage of the Service.


6. CHANGES


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


7. FEEDBACK


Please contact us with any questions or concerns regarding our Privacy Policy.  [email protected]real-wallet.com.